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Activity: Starting the Expense Entry
Open the Splitwise app and locate the option to add a new expense. Familiarize yourself with the layout.
Cassie Jung
24:01
Skip task
End Session
Moderator
AI Moderator
I noticed some misclicks. Could you walk me through what you were trying to do?
AI Generated Interview Guide
Greet the participant and welcome to the test
Let them know that the session will be recorded for the internal product team
Let the user know that there might be a certain delay in some of your responses due to network issues today and then say 'But anyways' and Kick-off by asking for a small introduction about the user (work, hobbies).
Say you will give a brief overview of the session and then very briefly mention the session will last approx
B
Test Figma Prototype
Splash screen 1 something
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Section 3: Prototype Test
Desire for Faster Access to Frequently Used Features
6 users
Clearer Feedback on Expense Splitting Accuracy
8 users
Info for AI: Ask user what do they understand from all the numbers they see on the screen
AI Summary:
enough to take a quick glance at the screen, clicked on the primary cta and had only few misclicks in on this screen. and well some stu...
Users generally only stayed
Usability score
6/10
Time on screen
2.5s
No. of user clicks
6
Misclick
3
Skipped task
4/6
The AI Moderated Interview Process
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Comprehensive Insights and Actionable recommendation
1:36/24:00
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Splitwise Usability Test Recording
AI findings
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Positives
Challenges
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one idea.
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one idea.
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one idea.
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one idea.
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Testing showed users made misclicks when splitting expenses, suggesting a need for clearer guidance and easier error co ...view more
Users Value Ease of Navigation and Error Prevention
Supporting Quotes
"I accidentally clicked the wrong friend to split with. ......"
Michael Johnson
"I wish there was a simpler way to see how the expense ....."
Emily Davis
"It’s confusing when I try to edit an expens......"
David Thomas
"I like using Splitwise, but sometimes I’m unsure if I spl......"
Cassie Jung
7 / 10
Usability Score
View details
17.8 m
Time taken
View details
Desire for Faster Access to Frequently Used Features
6 users
Clearer Feedback on Expense Splitting Accuracy
8 users
1/5
Overall user experience
Great! How easy is it to find your friends and add them to the group?
That's a good question. We'll definitely note that down. Let's say you want to add another friend, [Friend 2's name]. Can you find them easily?
Now that you've added your friends, how would you split the dinner bill with them?
Excellent! Can you walk me through how you would add the expense for the dinner?
Great! Now, how would you split the expense among your friends in the group?
Okay, it looks like there's a "+" button in the bottom right corner. Let's see... Ah, this seems to be for creating a new group. It asks me to give the group a name. Next, it says "Add members".
Hmm, it doesn't seem to show my contacts list directly. There's a search bar here, so I guess I can type their usernames. Okay, I found [Friend 1's name] and added them. Is there a way to add multiple friends at once?
Sure, I can search for them as well.
There's a button that says "Add an expense". Perfect!
This screen asks for the total amount and lets me choose who paid. Okay, I'll put in the total bill amount and select myself as the one who paid initially.
It seems there's a pre-selected option to split equally amongst everyone. Is that the only option?
00:20
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00:20
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00:25
00:25
00:25
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00:25
00:25
Moderator
Moderator
Moderator
Moderator
Moderator
Participant
Participant
Participant
Participant
Participant
Participant
Participant
00:25
Yes, I see them both perfectly.
Moderator
00:10
Hi Vallabh, thanks for joining our usability testing session for Splitwise! Today, we'll be focusing on how easy it is to add friends and split expenses in the app.
Moderator
00:20
Great! Can you confirm you see both the task instructions on the left and the Splitwise app on the right clearly?
Moderator
00:20
Excellent. Now, imagine you're planning a dinner with
Participant
00:17
Hi, no problem! Happy to help.
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