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Positives
Challenges
Theme: Confusion with Filtering Options
Task 2
Observation: "The participant expressed difficulty in identifying the correct pathway to split expenses when prompted. They hesitated and mentioned uncertainty about whether to tap 'Add Expense' or explore the 'Groups' section first."
Participant Quote
Analysis
Conclusion
“Hmm, I’m not sure where to start. Do I go to 'Groups'? Oh wait, maybe 'Add Expense'... but then, where do I choose who splits it? This is a little confusing. I think I’d just try both and hope I figure it out.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one idea.
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one idea.
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Theme: Meaningful buttons
Task 3
Observation: “The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one health plan. The participant mentioned they would 'hit dice error' when asked how they would filter to see patients for just one idea.
Participant Quote
Analysis
Conclusion
“Um, looking at the 2 logos, it can get a little confusing. Um, as something that's been going off for a year, I already know that I'm submitting to here, but I can how if somebody knew what's in the name, they'd get a little here. Another Technically, in the Thanks.”
Session Feedback
3/7
Feedback score
Testing showed users made misclicks when splitting expenses, suggesting a need for clearer guidance and easier error co ...view more
Users Value Ease of Navigation and Error Prevention
Supporting Quotes
"I accidentally clicked the wrong friend to split with. ......"
Michael Johnson
"I wish there was a simpler way to see how the expense ....."
Emily Davis
"It’s confusing when I try to edit an expens......"
David Thomas
"I like using Splitwise, but sometimes I’m unsure if I spl......"
Cassie Jung
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Sr no.
Participant
Completed sections
Duration
Date
Recruitment
method
1
Ryan Johnson
ryanjohnson@gmail.com
3 out of 5
00:20:50
Nov 27, 2024
Userology
2
Donna Martinez
donnamartinez@gmail.com
3/5
00:19:30
Nov 27, 2024
Userology
3
Liam Brown
liambrown@gmail.com
4/5
00:16:00
Nov 27, 2024
Userology
4
Isabella Davis
isabelladavis@gmail.com
4/5
00:17:30
Nov 27, 2024
Userology
5
Noah Wilson
noahwilson@gmail.com
5/5
00:21:33
Nov 27, 2024
Userology
6
Olivia Moore
oliviamoore@gmail.com
3/5
00:18:40
Nov 27, 2024
Userology
7
Ava Anderson
avaanderson@gmail.com
4/5
00:16:30
Nov 27, 2024
Userology
8
James Lee
jameslee@gmail.com
4/5
00:19:20
Nov 27, 2024
Userology
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